At Maui Bone Broth, your satisfaction means everything to us. Each batch of broth is crafted with care and delivered with the goal of bringing nourishment and wellness to your doorstep.
Because our products are perishable, we are unable to accept returns. However, if there’s an issue with your order, we’ll do everything we can to make it right.
Damaged or Defective Orders
If your order arrives damaged, spoiled, or incorrect, please contact us within 24 hours of delivery.
To help us resolve the issue quickly, include the following:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
Email us at: support@mauibonebroth.com
Once verified, we may offer a replacement or refund at our discretion.
Refunds (if applicable)
If a refund is approved, a credit will automatically be applied to your original method of payment within 5–7 business days. Processing times may vary depending on your bank or credit card provider.
Cancellations & Changes
Orders may be canceled or changed within 12 hours of placement by contacting us directly. After that window, we cannot guarantee changes or cancellations as your order may already be in processing or transit.
Questions?
We’re here to help. Reach out anytime at support@mauibonebroth.com and we’ll be happy to assist you.